Tickets are valid only for the date and time slot selected. Please be sure to arrive at the museum at the exact time indicated on your ticket, although the museum offers a 30-minute courtesy if you arrive a little late. Please note that once you have entered the museum, you will not be able to re-enter if you leave.
3- How do I access the Louvre Museum?
People who have purchased their tickets online should go to the main entrance through the Pyramid. of the Louvre Museum. Although, you can also access through the gallery of the Carrousel or Lions’ Gate.
4- Can I bring the tickets in digital format?
Yes, you can present your tickets in digital format at the Louvre Museum, just make sure that the barcode is legible to facilitate access. Remember that tickets purchased online are nominative and strictly personal.
5- Can I modify or cancel my tickets?
According to the museum policy, tickets are non-refundable. Be sure to check the conditions at the time of purchase. Remember that tickets are valid only for the date and time selected, and it is not possible to change the date directly at the museum.
6- Can I exercise my right of withdrawal?
No, as stated in Law 3/2014, of March 27, which amends the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16. As indicated in its Article 103, concerning the exceptions to the right of withdrawal:
l) The provision of lodging services for purposes other than housing, transportation of goods, car rental, food or services related to leisure activities, if the contracts provide for a specific date or period of performance.
7- Are there access controls at the Louvre Museum?
The Louvre Museum implements rigorous security checks to ensure the safety of all visitors. Upon entering, you will go through a security checkpoint where your belongings, such as backpacks, bags and cameras, will be checked. It is recommended that you do not bring large or prohibited objects to facilitate the process.
It is recommended to arrive early enough to pass through the checkpoints without rushing, especially during rush hours. Keep in mind that security checkpoints can generate waiting times, so planning ahead is always advisable.
8- Is the tour accessible to people with reduced mobility?
Yes, the Louvre Museum is accessible to people with reduced mobility and offers several facilities to ensure a comfortable visit. Visitors with disabilities and an accompanying person can enjoy priority access upon presentation of their ticket along with valid proof of eligibility.
The museum is adapted for motor, hearing, visual and cognitive disabilities. It has elevators, ramps, automatic doors and wheelchairs available free of charge. In addition, the museum has designed tactile tours, relief maps, audio guides in sign language and adapted tours. You can find out about all these services in the Assistance Area, located just below the Pyramid.
9- Is it possible to visit with a baby stroller?
The Louvre Museum allows baby strollers during the visit. If yours is too big, you can request a smaller one free of charge at the assistance area. In addition, there are changing tables in the restrooms and a baby area with a microwave, bottle warmer and nursing chairs.
10- Are pets allowed in the museum?
No, the Louvre Museum does not allow pets. Only guide dogs and assistance animals accompanying persons with motor or mental disabilitiesare admitted, provided that the appropriate documentation is presented.
